Privacy Policy
This policy explains what TopLife Lodge does with information about you when you use this website, make a booking, or stay with us. It describes how the system actually works today. Where something is not yet settled, it says so rather than guessing.
Who this is about
TopLife Lodge, Manzese, TipTop, Dar es Salaam, Tanzania. The lodge operates this website and the booking and management system behind it.
What we collect
When you make a booking on this website, the booking form asks for:
- Your name
- Your email address
- Your telephone number
- Your country
- Your arrival and departure dates
- The number of adults and children in your party
- The number of rooms, and the room you selected
- Any special request you choose to write
When you arrive, reception records that you have checked in and asks to see one valid identification document: a NIDA card, a Driver’s Licence or a Voter’s ID. This is to complete your registration at the desk.
If you contact us by telephone, WhatsApp or through the website, we keep what you send us so that we can answer it.
Staff and administrators who use the management system have an account with a name, an email address and a role that sets what they are allowed to do.
Technical information is limited to what the website needs to run and stay secure: ordinary web server records, and short-lived security tokens that confirm a form was submitted from this site rather than forged elsewhere.
What we do not collect
This website uses no analytics service, no advertising network and no social media tracking. There is no Google Analytics, no Facebook Pixel and no third-party tracker of any kind on these pages. Nothing on this site profiles you or follows you to other websites.
Payment information
No online payment provider is connected to this website, so this website never asks for and never receives card details. There is no card form here to fill in.
When a payment is made at the lodge, the management system records that a payment happened: the amount, the date, which booking it belongs to, and which kind of payment it was. It stores no card number, no PIN, no mobile money PIN and no banking password.
If the lodge connects an online payment provider in future, that provider would handle the payment itself and this policy would be updated to name it before it went live.
How we use it
- To hold and confirm your reservation, and to allocate a room
- To know who is arriving and when, so the room is ready
- To contact you about your booking, including confirming it or telling you if something changes
- To provide the accommodation you booked and to help you during your stay
- To record payments and produce a receipt or invoice for your stay
- To answer questions you send us
- To keep accounting and business records
- To protect the lodge and its guests against fraud, abuse and unauthorised access
- To keep the system secure, including a log of administrative actions
- To meet obligations the law places on the lodge
- To understand what is and is not working, so the service improves
Cookies
This website sets no advertising or analytics cookies. Ordinary WordPress cookies are set for people who sign in to the management system, so that the system knows who they are while they work. Browsing the public pages as a guest does not require you to accept anything.
Who else sees it
Your information is not sold, and it is not passed to anyone for marketing.
It may be seen by lodge staff whose role requires it, by the company that hosts this website in the course of running the server, and by anyone the lodge is legally obliged to give it to. If a payment provider is connected in future, information necessary to process a payment would be shared with that provider for that purpose.
No other third party receives it.
How long we keep it
Booking records, payment records and the administrative audit log are kept while they are needed for the stay, for accounting, for tax and legal obligations, and to resolve any question that arises afterwards. The audit log is deliberately not editable from inside the system, because a record that can be tidied up is not a record.
A fixed retention period has not yet been set by the lodge. This is noted below as something still to be decided.
Security
The system restricts what each member of staff can see and do according to their role, checks that every action was authorised, protects forms against forgery, and keeps an audit trail of administrative activity. The website is served over an encrypted connection.
No system can promise that it will never be breached, and this policy does not make that promise. What it can say is that the lodge takes reasonable measures and does not keep payment credentials it has no need for.
Your rights
Where the law that applies to you gives you these rights, you may ask us to tell you what information we hold about you, to correct it if it is wrong, or to delete it. Some records the lodge is required to keep for accounting or legal reasons cannot be deleted on request, and we will say so plainly if that is the case.
To make any of these requests, contact reception using the details below.
Contact
TopLife Lodge
Manzese, TipTop, Dar es Salaam, Tanzania
Telephone: +255 785 114 485
WhatsApp: +255 794 765 029
Still to be settled
Two details are not yet configured, and are named here rather than invented:
- An email address for privacy requests. None is configured on this website. Requests can be made by telephone or WhatsApp in the meantime.
- A stated retention period, and the registered legal entity and data protection authority that apply to the lodge. These need to be confirmed by the lodge before they can appear here.
Last updated 27 August 2026.